Every fast-food employee knows that the drive-through window is the worst position. The window sticks with constant ice; the roar of engines hurts your
36 ; your words are lost in the howling wind.
On a 37 afternoon, everything changed.
Every once in a while, the sub-zero temperatures seal a 38 windows shut. Drivers don’t exactly enjoy having to stand outside in the cold, 39 their orders into a speaker box, when they expect to drive through on their heated leather seats. In such cases, most customers tend to show their annoyance to the employees.
This woman was 40 .
“I’ll get the next car’s 41 as well,” she said as she came up to the window to pay. She stood outside, 42 much snow on her hair. Though she was obviously freezing, her bright
43 lit up her face like a fire.
“You can’t 44 their drinks,” I said, confused and tired.
“No, but I’ll buy them,” she said. “Pay it forward and all that.”
Completely puzzled, I charged her as 45 , and when the next customer arrived at the window I explained what had just happened. I watched as his 46
changed — first angry to be out in the cold, then 47 at the random act of kindness, and finally, delighted by his
48 .“I suppose I’ll pay for the next order then,” he replied, nodding and waving at the impatient driver 49 him. He 50 over the cash and received his pre-paid hot drink.
The trend continued. Customers arrived annoyed, only to leave 51 and pleased. Some
were shocked to spend much more than they had expected, 52 others ended up receiving their order for less than half the price.
Five vehicles passed, then ten, then twenty. No one refused to pay. Customers stood at my window 53 a fist-full of change to buy drinks for a complete stranger. Cars drove off, honking (鸣笛) and 54 their thanks.
It only takes one customer, one person, to change the entire 55 of traffic. It only takes one moment, one smile, to warm up even the coldest of days.
36. A. ears B. hands C. feet D. back
37. A. freezing B. sunny C. warm D. usual
38. A. truck’s B. vehicle’s C. car’s D. lorry’s
39. A. offering B. throwing C. screaming D. cancelling
40. A. polite B. angry C. popular D. different
41. A. number B. coffee C. fee D. order
42. A. covering B. increasing C. gathering D. falling
43. A. eyes B. smile C. hair D. annoyance
44. A. pay B. take C. buy D. give
45. A. instructed B. requested C. directed D. suggested
46. A. gesture B. expression C. figure D. feeling
47. A. inspired B. upset C. surprised D. disappointed
48. A. turn B. chance C. deed D. luck
49. A. beyond B. before C. beside D. behind
50. A. took B. looked C. handed D. thought
51. A. shy B. calm C. anxious D. regretful
52. A. while B. since C. as D. unless
53. A. putting B. emptying C. laying D. holding
54. A. explaining B. sending C. introducing D. casting
55. A. jam B. row C. flow D. line